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(03-15-2011, 03:28 PM)olddawg Wrote: I've had one for two years. Last month it came apart. I contacted them explaining that it was too far for me to drive to a B&M to exchange. Seven minutes after I sent the email, I had a reply stating to send it to them with a copy of the email and they would replace it. I sent it, received my new one four days later. Great customer service...
Impressive! I use the burlwood, and it is my go to cutter.
"I will strive to live with love & care—upon the level by the square"