12-19-2006, 03:30 PM
Wow! Thats not right!
The Oliva is a nice cigar, but in comparision to what you ordered I would not accept the offer either. If you do change your mind, then maybe for the Oliva Special "S", which is pretty decent.
For the credit card being "credited", he is pulling your chain. You walk up to the credit card machine and enter the same information as a credit... It is not instant because it goes out in the daily credit card batch. However, your credit will always appear within 1-3 days once its processed on the terminal.
I'd like to make a point concerning this issue. be careful who you deal with online. There are several companies online selling cigars with fancy websites and no stock. They are cigar brokers, per se, that take your order and then ships it from one or more different vendors across the USA. When it works, its great. However, the first sign of any problem... the seller has never seen your cigars, didn't package them, didn't ship them, and has to deal with a 3rd party on credits, refunds, and problems.
Thats why we handle our own stock, billing, shipping, etc... More work, but if there is a mistake...we fix it. (ok, end of my shameless plug)
If they are not going to credit your card or reship your order as you originally specified, then file the chargeback. Waiting 90 days is complete BS. In addtion, UPS has $100 automatic insurance on all shipments. You are at least entitled to the insurance for the missing package.
Do I dare ask who the company was?
The Oliva is a nice cigar, but in comparision to what you ordered I would not accept the offer either. If you do change your mind, then maybe for the Oliva Special "S", which is pretty decent.
For the credit card being "credited", he is pulling your chain. You walk up to the credit card machine and enter the same information as a credit... It is not instant because it goes out in the daily credit card batch. However, your credit will always appear within 1-3 days once its processed on the terminal.
I'd like to make a point concerning this issue. be careful who you deal with online. There are several companies online selling cigars with fancy websites and no stock. They are cigar brokers, per se, that take your order and then ships it from one or more different vendors across the USA. When it works, its great. However, the first sign of any problem... the seller has never seen your cigars, didn't package them, didn't ship them, and has to deal with a 3rd party on credits, refunds, and problems.
Thats why we handle our own stock, billing, shipping, etc... More work, but if there is a mistake...we fix it. (ok, end of my shameless plug)
If they are not going to credit your card or reship your order as you originally specified, then file the chargeback. Waiting 90 days is complete BS. In addtion, UPS has $100 automatic insurance on all shipments. You are at least entitled to the insurance for the missing package.
Do I dare ask who the company was?