08-24-2012, 09:06 AM
(This post was last modified: 08-24-2012, 09:07 AM by irratebass.)
(08-23-2012, 11:10 PM)MaytagMan Wrote: Congrats on the new job!
I don't work at a B&M, but I have been around cigars for a couple of days...
A couple of things for you to consider:
Know your product! ANYONE can be trained to punch numbers on a register - it takes a real cigar lover to be able to describe and recommend different cigars, and to describe the differences, etc. You can tell if a person is passionate about cigars within their forst word or two. Also, keep current on the product - smoke everything and be able to talk about them.
Elevate the service in the shop. It is easy to buy cigars for fantastic prices on the internet. You have to justify the price increase by offering exceptional service. I don't shop locally or this very reason... There is not a shop locally that offers exceptional service, and doesn't have a bunch of hacks hanging out there...
Treat the brand new customer you have never seen or a wife looking for cigars for her hubby exactly the same as you treat the regulars that are in their every day.
And all of those douchebag fanboys that think they know it all after smoking cigars for a couple of years and demand that their "brand" is the best over all others... well, you just have to deal with them.... LOL
Now this is great advice!!!! Thanks, and thanks everyone for the congrats.
I am all about the cigars and turning people onto cigars and hopefully finding some beauties in their inventory that I may have passed up in the past.....like you said try everything, this is what I plan on doing....just going to go down the line and try and make notes on the stick.
