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Christmas Retail Blues
#1
 

Everyone who knows me knows I am easy going.   I usually don't complain directly and I just deal with the bad.

For example, Marcelo, Jimmie, and I are sitting in Casa Fuente in July.   My GOF was burning badly and very plugged.   I said something to Jimmie and Marcelo but did not complain.   Marcelo was not satisfied and he went and complained.  Thanks to Marcelo I got a new GOF.

So just this week I had a complete change of heart.  It all starts with retailers wanting to know my life's story.   Here is how the week panned out:

I am out of town getting an oil change on my company car.   I go to Jiffy Lube and they want all this info.   First I tell them I iuse Jiffy Lube all the time and I am in their computer, just look it up. I just give them my fleet card, said change my oil, and all pertinant company information is in my glove box.   Nope, they want me to fill out a form.

I stop by a walk-in hair cut place.  They want my full name, my addy, my phone.   I ask can I get a simple hair cut without giving you my life's story?

I go to the optics counter in Cabela's.   The attendant had just given a guy a scope to look through.   I am standing right next to the guy leaning across the counter obviously looking at a scope mount.   The attendant just looks at my brother and me.   After I sit for about 3 minutes I ask the guy if he has the ability to multitask.  The young punk attendant gives me a look and I tell him he needs to be more attentive to customers.  He then reaches over and gives me what I need to look at.   Is this so damn hard? 

Then I go to pay for my mount.  Cabela's always asks for zip code and I have no issue with this.   Today I just say "90210".

Then I go to Toys R Us.   I have my Christmas gifts for neices and nephews and I am paying for them.   The cute cashier asks for my phone number.  I said sure if she promises to pick me up for our date at 7.   The people in line behind me start laughing. 

Obviously not happy about a retailer asking for phone numbers, I have a change of heart and tell my 11 year old he can have that toy he was asking for a few minutes before.   So I let him go get it, give him a $10spot to pay for it but with instructions on what to say.   So my 11 year old goes to a different line, the cashier asks for his phone #, he says "My Dad says never give my phone # to a stranger".   Then I go the manager and state that I will not shop at Toys R Us again because I don't like the fact that they ask for my phone number every time I try to make a purchase there. 

Then this past week I am in this cigar shop I frequent when out of town.  The young male attendant sitting there is glancing at a magazine while some lady is looking at two humidors the attendant obviously pulled off the shelf for she.   I lean across the counter hinting I wanted to see something.   The attendant just looks at me never offering to help.  WTF?  He looks at the lady struggling with the humidor and glances back at his magazine. I smile nicely and ask him if he has the ability to multitask?   I point out what I need and he gets it for me.

So I get what I need but I can tell that the lady is struggling with humidors and the attendant is not helping out.   He is half ass back to his magazine although not reading it but not letting it go.  So I ask her what she is trying to accomplish in looking at humi's.   Its a gift for her husband for Christmas.   So I help her pick oneout, tell her how to season it before wrapping it, and upsell for the shop by showing her humidification and solution options.   Then I show her Xicar cutters, show her how to cut, and suggest a lighter and fluid.  She thanks me imensly for the help.   Then I go into the walk in humi and she follows me in.   She wants to get her hubby 10 cigars for the humidor.   So I help her in that manner also making sure her selection includes Oliva, Padron, Camacho, Padilla, and Pepin.   Again she is very thankful and I never once, seriously, never even heard the voice of the cigar attendant.   I never complain but I sent an email to the owner of the shop about the experience.   I voiced that if he is going to have an attendant sit and read a magazine, maybe the attendant should learn about cigars and accessories more.  And for God's sake be more personable.

Then another day I pop into Best Buy to get an Ipod for Christmas.   I left my wallet at home but my debit card is with me.  I go to pay for the gift, then enter my phone # to verify my rewards points which shows on the register my name and addy.   Then I swipe my card and they ask for ID.  I tell them that verification of signature is sufficient.   Not good enough for them.  I say I don't have my ID with me but the fact that my bank issued me this card is ID in the eyes of the law.   And I already verified my rewards points info.   Still not good enough.   Now I know better to carry my ID but I just did not have it.  I tell them that its a violation of Visa policy to ask for ID when verification of signature is all that is needed.   Hence  Visa's motto 'in, out, and on the fly'  .  They call the manager.   He gives me the song and dance that its for my protection.   I say thanks but its not their job to do that.   I ask him of they ask for ID for cash purchases.   What if the cash is stolen?   What of the ID used is stolen?  I state again, please verify my signature and let me be on my way.   The manager looks at my debit card and looks at my rewards points info in the register and signs off on my purchase.  

I may sound like an ass here but I finally purged this week.   I am sick of stupid retailers.  Thanks for letting me vent.

 

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#2
We have a saying at work, that the supervisors use when dealing with inexperienced, untrained, and unmotivated employees.

"Thats why I am where I am, and they are where they are"

Its not meant to be elitist, condescending, or arrogant.  It simply serves as a reminder that others might not be as interested in doing a good job as you, may not have the ability to to as good a job as you, or give a crap as much as you.



Try it, it helps.
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#3
How about when you're about to hand your money to the cashier when her cell phone rings & she answers the call to let her friends know what time she'll be going out that night.
Gold Club Member: ARC     ....   "not even close" - Jonas Grumby
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Order of the Javelin       If Sonny had EZ-Pass, he'd have survived that hit...

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#4
Tonto The Long Island Sidekick Wrote:How about when you're about to hand your money to the cashier when her cell phone rings & she answers the call to let her friends know what time she'll be going out that night.

 

That has not happened to me yet.
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#5
I might have posted this when it happened but:

i got pretty angry when i walked into the bank (chase) about a month ago.  I had the very simple intent to deposit a check, and walk out.  I headed over to the teller who i have seen before and has also helped me more than once.  She never hassled me, never did anything but what I asked, in this case...deposit my check.

I get intercepted on my way over to the counter by a loud and obnoxious "customer service representative".  I sit at his desk as if i was getting a mortgage, and he called over someone to deposit my check while he hassles me for credit cards and loans and bullsh*t of the sort. 

I told him finally, "Let me stop you here sir, I am 20 years old.  I have very good credit, and plan to keep that.  I dont need another credit card, my card now serves me just fine.  I dont need a loan, I am debt free right now and plan to stay like that.  I use Chase for one reason; I allows me to easily deposit money into my ING account overseas where I dont get hassled by jerks like yourself, dont get slapped with overdraft fees when i forget to transfer money from savings into checking, and best of all, receive interest on my CHECKING account that is comparable to what you offer for your SAVINGS account."

I then walked to the teller who had my receipt and walked out, and then wrote a nasty letter telling them of my horrible experience and how i would never step foot into thier branch again.
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#6
I hear ya, it's annoying to get asked over and over and you know why they are doing it [curse]

Of course, it's part of the aging process too![cigar]
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#7
US_Tank Wrote:
Tonto The Long Island Sidekick Wrote:How about when you're about to hand your money to the cashier when her cell phone rings & she answers the call to let her friends know what time she'll be going out that night.

 

That has not happened to me yet.
Don't worry...it will......
Gold Club Member: ARC     ....   "not even close" - Jonas Grumby
[Image: schat2_zps32fzqtp2.jpg]
Order of the Javelin       If Sonny had EZ-Pass, he'd have survived that hit...

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#8
I just tell them No. If they persist I ask them which part did you not understand? Was it the N or the O? I prefer to stay anonymous, even if it means I pay a little more not to have 10 plastic savings things attached to my key chain.
________________________________________________________________
What's the point in arguing or trying to make sense of something that is lost?
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#9
fishhound Wrote:I just tell them No. If they persist I ask them which part did you not understand? Was it the N or the O? I prefer to stay anonymous, even if it means I pay a little more not to have 10 plastic savings things attached to my key chain.

I know that at Toys R Us...(I used to work there many years ago) they collect the phone numbers for several reasons....1) they like to see which neighborhoods are making purchases in each store.   2) they obtain your home address from the number in order to send you sales adds.  3) ....other more devious stuff....Confusedhock:

When I shop at Toys r Us...I always gave them their own private phone numbers.Tongue
Gold Club Member: ARC     ....   "not even close" - Jonas Grumby
[Image: schat2_zps32fzqtp2.jpg]
Order of the Javelin       If Sonny had EZ-Pass, he'd have survived that hit...

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#10
 

When I am looking at something across the counter, don't as a retailer look at me but decide you need to only attend to your current customer who obviously is not asking any questions or progressing with the sale.   Multitask!   I contend with plenty of retailers who do it and do it well.

Just let me swipe my Visa card and get on with my day!

I just want to buy what I want to buy.   I don't want or need you knowing my name, addy, and telephone number. 
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