Okay, so I am having bad luck with retail in general. Two years ago to the day I bought an Xbox 360 for myself and my kids for Christmas. Within 2 weeks it went down and instead of taking it back to Best Buy I sent it in for warranty repairs.
Then exactly one year ago the system locked up and would not play games. Again I sent it in for warranty repairs.
Now just yesterday the system is having issues. It will not accept a game. It let's me sign into a gamer profile, then it starts to read the disk. Then the system stops and says to insert game or dvd. WTF? There is a game in the damn thing. It does this with all the games.
I checked troubleshooting and it says clean games. So I did and nothing.
I call the customer support and now my Xbox is not under warranty. I tell them that this is the 3rd incident within two years and I am not about to pay for service. They want $107 plus shipping to cover possible repairs. I tell them that I paid $399 for this system and today they are selling for $199. For me to pay that much it should last a minimum of 3 years. They tell me no deal. I even spoke to a customer support supervisor and he would not budge. I told him that a system to have this many issues within such a short time of manufacture better be covered. Still he says I have to pay for a repair.
I am pissed! Any suggestions?
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If you know anyone that is good with computers you may have them open it up and see if they can find anything wrong. I had the IT director at my work look at mine and it turned out there was a chip that had just barely popped out of place, he pushed it back down into place and used some little computer soldering iron thing and it worked fine. Maybe worth a shot since it isn't under warranty anymore. Hope you get it figured out
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pm sent!!!
I started the sit down video.....The Transporter!!
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call back and try the same pitch again. If they say yes, then you are good. If they say no, then tell them OK, I'll return the 5 games I bought my kids for xmas and use the money to buy a Wii (& when I am returning the games I'll be sure and tell them why)
But... they problem is most likely snow in the hard drive or a frozen mother board.
(where's scoop when you need him)
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Same thing happened to me last year. I was sooo damn mad!!!
The 3 lights of death, I think it's called.
style="BACKGROUND-COLOR: #b9af9f"Solution? Throw the piece of crap in the garbage and buy the PS3. Better gaming, BlueRay, harddrive, etc, etc....
Rob The Long Island Cowboy
Guest
investigate this one daryn on google. there were several class action lawsuits brought against microsoft for defects in the 360 overheating and such causing the red ring of death. in response microsoft extended the warranties on 360's purchased in certain years beyond their normal term limits.
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I have a suggestion....
You can buy the unit itself pretty cheap. Maybe $60.00 for a used one? Then you can sell your bad one...I got $30.00 + shipping for my POS.
I had TONS of games and accessories as well. Eventually sold all of it in one bundle and bought the PS3. I just went through this crap with Microsoft about 8 months ago. goo dluck
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When they are shitty, I'm shitty. I use specific credit cards for a reason. Call your credit card company and ask if they are the ones that double the manufacturers warranty. If they are, then your welcome.
If not, break it off in microsoft's arse. Go buy another unit, swap the console and return it to the store because it won't work. It will go back to Microsoft for a full credit to the store. Microsoft will reman it and sell it again with a warranty. Not the preffered method but they should have taken care of the prob because THEY KNOW there are problems with the units.
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We cross our bridges when we come to them and burn them behind us, with nothing to show for our progress except a memory of the smell of smoke, and a presumption that once our eyes watered.