Poll: What should I do with the box of Churchill (7 x 54)?
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Cancel the order
0%
0 0%
Exchange for Toro (6 x 50)
33.33%
2 33.33%
Exchange for Belicoso (6.1 x 52)
0%
0 0%
Exchange for Lonsdale (6.5 x 44)
0%
0 0%
Wait it out and receive them when they come in
66.67%
4 66.67%
Total 6 vote(s) 100%
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Hopefully Just Bad Luck
#1
A while back I stumbled upon Cigar Bid (the devils site) and placed an order for over 190 sticks. I received the order and noticed that about 6 were damaged and emailed them asking if they could replace them. They said they would send out a new package free of charge with replacements of the six cigars and I would not have to send the damaged ones back. I replied with an email thanking them and saying how I suppose this is just a fluke and that I look forward to doing business with them in the future. Well, two days later the UPS guy comes and lives a note on my door to return the damaged box. I email them again and they apologize saying if I already threw the box away that I should not worry about it. However, they wanted me to send the box and the damaged cigars back if I had not thrown it away. Didn't they just tell me to keep the damaged ones? I thought to myself. Oh well, so I emailed them back and said that I did in fact throw the box away, which I had, and I told the UPS guy as well. Everything was resolved but it was a PITA to deal with but overall it was good customer service just bad communication on UPS' end.

This weekend I placed bids on a box of (25) Gispert Churchill Natural for $49, a box (25) of Indian Tabac Super Fuerte Toro Maduro for $37, and a box (20) of 5 Vegas Series 'A' Apex for $37. Needless to say that I was very excited about saving a decent amount of money on the lots. I received an email today that the order had shipped but noticed that only two of the boxes shipped and next to the Gisperts it said B/O. Now, having dealt with online retailers before I know that this means back ordered. How can a box of cigars that I just bid on in an auction, that was listed as the one of one (as in it was not like some of the other lots that had multiples available) be back ordered? I called and talked with customer service and they put me on hold for 5 minutes while they tried to call the warehouse to see if they had any more in stock. They then let me know that they could not get a hold of the warehouse but it showed in their system that they did not have any in stock. They also let me know that the auction that I bought was traded in for someone who sent back a box. I stayed calm and asked when they might get some in next next. She let me know that it could take as long as 2-3 weeks unless they had some on the docks or in the warehouse and just did not know about it they were going to have to order more. She then let me know that I could exchange the Churchill's (7 x 54) listed on their site for $64, for a box of Toro (6 x 50) $57, Lonsdale (6.5 x 44) $53.50, or Belicoso (6.1" x 52) $62. I told her that I would like to keep my original order, afterall it is what I bid on, and said I would call back tomorrow so they could see about calling the warehouse again. Overall, I am very disappointed in Cigar Bid as a company. Their only redeeming quality is that all of their customer service employees are really nice. I hope that none of this came off as rude or like I was furious and hate them, I understand that I may just be the exception x2, but I am just frustrated with them. However, they have great customer service so I am sure the issue will be resolved soon.

Maybe some of you guys can shed some light on your experiences, positive or negative. I hope that everyone responds with positive experiences though as I would hate for this to have happened to anyone else. Also, it could have been worse they could be trying to screw me out of my money or shipped me beetle infested cigars and refused to take them back. At least none of that happened so always look on the bright side I guess.
"Technological progress is like an axe in the hands of a pathological criminal." - Albert Einstein
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#2
I would exchange for the Toros, that's what I would have ordered to begin with lol.
Branden

If it doesn't matter who wins or loses, then why do they keep score?
Vince Lombardi
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#3
Honestly I know so many guys love shopping on cbid but if you shop around and do your homework you will find soooooooooo many great deals out there to be had for much better cigars to than the typical cbid sticks. Personally I would rather save $20 on a box of VSG's or Tat brown labels than save $40 on a box of gurkhas or CAO gold's.
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#4
(01-24-2011, 07:11 PM)BDM53 Wrote: I would exchange for the Toros, that's what I would have ordered to begin with lol.

Haha that is what my usual size is in cigars and I loved the Gispert Toro when I tried one. However, they did not have any on CBid then so I bid on these. I thought I would go with the Churchill instead and give it a try.

(01-24-2011, 07:19 PM)jitzy Wrote: Honestly I know so many guys love shopping on cbid but if you shop around and do your homework you will find soooooooooo many great deals out there to be had for much better cigars to than the typical cbid sticks. Personally I would rather save $20 on a box of VSG's or Tat brown labels than save $40 on a box of gurkhas or CAO gold's.

I agree as I don't like alot of the cigars on Cbid but recently I have not had the funds to buy $100+ boxes of cigars so I looked to CBid for boxes $50 and under. Any suggestions though on where to find good deals would be greatly appreciated as I am still a newbie when it comes to buying online.
"Technological progress is like an axe in the hands of a pathological criminal." - Albert Einstein
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#5
I would go toro.

I pretty much stay away from cbid. Not really sure why.
--Mike

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#6
I never dealt with them. I only order/buy from 3 places.
TBS (this site), Robbie from Cordova cigars (a member here) and my local place. A few other places now and then at an event but that's about it.
They call me The Mum - Jimmie the Mum
Viva Mumcero - Mahk 12/4/2010 - http://www.stogiechat.com/forum/thread-20737.html
Honorary Shield Brother
Weak people seek Revenge, Strong people Forgive, Intelligent people Ignore
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#7
I've ordered from them in the past and had the same problem. They are good people and REAL busy. You have to realize thet sell over 5000 cigars a day and things happen. They will make it good. I don't know how many times I've called for a part or something and to confirm they had it. When I got there they didn't. WELL the computer SAID we had it. It just happens. If not just have them credit it back.
.

We cross our bridges when we come to them and burn them behind us, with nothing to show for our progress except a memory of the smell of smoke, and a presumption that once our eyes watered.

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#8
Well after calming down I admit that I over reacted a little bit. They were extremely nice and solved the problem. In fact, the box of Gisperts are on there way to my house as we speak and I just received the other boxes today. Very good customer service for the most part, except for a confusion and with the girl they assigned me, and I will be doing business with them again in the future.
"Technological progress is like an axe in the hands of a pathological criminal." - Albert Einstein
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